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Manufacturer's Warranties: Am I Covered When Buying Online?

Posted: July 01, 2002

This article addresses customers’ concerns about warranty protection when purchasing flooring from

Disclaimer Confusion

Very few flooring manufacturers have policies regarding the purchase of their products via the Internet. However, for those that do, their wording can be a little confusing. If quickly scanned, a consumer could get the impression that buying flooring online automatically voids their warranty. Nothing could be further from the truth. In fact, it would be illegal for a manufacturer to void a warranty based solely on the fact that the purchase was made online. There are, however, certain stipulations connected with flooring purchases that could void a warranty.

Whether purchasing online or down the street, if you buy from a retail outlet that is NOT authorized by the flooring manufacturer, you will probably NOT have warranty protection. But if you make your purchase through an authorized distributor, like, you are definitely covered!

The Most Common Problem

Ironically, warranty claims against flooring products usually turn out to be damage caused by faulty installations, rather than faulty material. That is an important point to keep in mind when planning your flooring project.

If you are installing the flooring yourself, you will have warranty coverage as long as you follow the manufacturer’s instructions to the letter. However, if you have any doubt in your ability to handle the job, by all means hire a flooring professional.

Buy With Confidence has been distributing top quality flooring products from the world’s best manufacturers for more than two decades. More importantly, we are authorized to do so by every one of them…and that is verifiable. Feel free to contact any manufacturer listed on our website and confirm our authorization.

At, we want you to know that you can always buy from us with complete confidence. You can be confident that you are buying the best flooring materials available, confident that you are buying them at the best prices, and confident that they are all fully warranted.